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Shipping & Handling

SHIPPING & HANDLING

PRIORITY SHIPPING - DELIVERED WITHIN 7 BUSINESS DAYS

Fulfilment Time: 

Orders placed are picked and packed ready for dispatch from our HQ within 3 full business days.

Once your order is in transit you will receive an order shipment email.

Delivery Time: 

We dispatch your order via Australia Post Express Post from Melbourne and promised delivery times (in business days) then apply for all areas as below:

State  Metropolitan Regional
NSW, ACT  2 Days 3 - 4 Days
QLD  3 Days 3 - 4 Days
SA  2 Days 3- 4 Days
TAS  2 Days 3 - 4 Days
VIC  2 Days 3 - 4 Days
WA  3 Days 3 - 4 Days
NT  3 Days 3 - 4 Days

 

The COVID-19 pandemic has led to a major surge in parcel deliveries, as well as causing disruptions to Australia Post delivery operations. Express Post parcels are still prioritised during these periods but these additional measures at sorting centres may still result in some delays. 

 STANDARD SHIPPING - USUALLY DELIVERED WITHIN 14 BUSINESS DAYS

Fulfilment Time: 

Orders placed are picked and packed for dispatch from our warehouse within 5 business days.

Once your order is in transit you will receive an order shipment email.

Delivery Time: 

We dispatch your order via Australia Post Standard Parcel Post from Melbourne. Please allow 7 to 10 business days for delivery

For orders outside of Australia please allow 6-27 business days for delivery 

 

SHIPPING RATES

AUSTRALIA:

Priority Shipping

Priority Shipping via Australia Post Express Post is $15 for all orders. Price includes instant FREE priority shipping of exchange items.

Standard Shipping

Standard Shipping via Australia Post Parcel Post is $10 for all orders. Price includes FREE standard shipping of exchange items.

All orders over $150 come with FREE shipping within Australia

WORLDWIDE:

Standard Shipping via Australia Post Parcel Post is $20 for all orders. Price includes FREE standard shipping of exchange items.

 

PAYMENTS

Pasha Clothing accept the following methods of payment:

  • Visa
  • MasterCard
  • PayPal
  • Afterpay
 

RETURNS

At Pasha we want to ensure you are 100% happy with your purchase. In addition to your Consumer Guarantees, should you change your mind for any reason we will happily refund or exchange your purchase providing the following conditions have been met:

  • The items are returned within 30 days of receiving your order
  • Items must be in original condition as purchased with no personalisation
  • All original labels/tickets are attached
  • Garments must not have been worn

Exchanges are permitted on variants of a similar in stock style.

Any amount refunded will be the effective price paid when purchasing the garment excluding shipping. For items purchased as multi-buy or discounted bundle (eg 2 items for $200) the discount value will applied to each item on a pro-rata value basis. For items received as a bonus or complimentary item, they must also be returned with the respective qualifying item or items in order for a full refund to be applied or instead a discretionary discount may be applied. If you have any questions or based on individual circumstances would like a review of your refund amount under this policy, please contact hello@pashaclothing.com.au after your initial refund has been applied.

Please note refunds or exchanges are not available on any product that has been personalised, unless the product is faulty.

Free returns labels will be include in your delivery, for any further inquiries please contact hello@pashaclothing.com.au

    All returns remain the responsibility of the purchaser until received by Pasha. Refer to delivery rates above for cost of return labels and exchange shipping fees.

    Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.

    Please allow up to 14 calendar days once the item is received to process the refund.

     

    FAULTY GOODS & ITEMS NOT AS DESCRIBED

    The Australian Consumer Law (“ACL”) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.

    Under the Law, these Consumer Guarantees cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of “acceptable quality” and the failure does not amount to a major failure.

    Consumer Guarantees have no set time limit but generally last for an amount of time that is reasonable to expect given factors including the cost and quality of the product or any representations made.

    If you believe that a product that you have purchased from pashaclothing.com.au is faulty or not as described please return it for a full refund including shipping or exchange using our Returns Portal. Please note return label fees and exchange shipping fees dot not apply for faulty goods.

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